FAQs

What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at support@smilecarmen.com.  Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
I would like to change my items ordered. What should I do?
Amending your order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via support@smilecarmen.com to request for change.
What are your payment options?
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
How do I use a discount code?
To use a promotional code, please follow these steps:
  1. Choose the item you want to order and then click "Checkout" green button
  2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
  3. You will see a “Discount” field on the upper right most part of the page 
  4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.