Return Policy

According to Smile Carmen Ltd's return and refund policy, if you are dissatisfied with the product you received for any reason, you may send it back within 20-30 days of receiving for your refund. All return items must be in their original condition and packaging. Please include a slip with your Order ID number, full name and reason for return inside the return package.
Please kindly noted that any international or expedited shipping fees incurred on your original order will NOT be refunded.
If you haven’t received a refund after around 7-12 business days of us receiving your returned product yet, please check your bank or credit card account again. Then contact your credit card company. It may take some time before your refund is officially posted, or you may also contact us via